Just as customized projects are unique to every customer, so is the pricing. Currently, my base price for custom bridal bouquet wraps is $200 USD and goes up from there. However, I do understand that everyone has their budget, so don't let that stop you! Reach out to me anytime with what you're wanting, what your budget is, and I'll get back to you with the options I have.
Do you require a down payment for custom work?
I do require a committal down-payment before I start the custom orders.
For small orders ($150 USD - $250 USD) I require a flat down-payment fee of $50.00 USD before I begin the work.
For larger orders (Over $250 USD) I require a 50% down-payment fee of the final agreed price before I begin the project.
Please note: Once I begin working on your order, this fee is nonrefundable! The reason for this is to cover the time and material used before the cancellation of the project.
When is the down-payment for custom work due?
I will not begin a custom order until the down-payment is received.
However, I am more than willing to reserve your spot in line, free of charge, until it is your turn. A reminder will be sent out via your preferred contact method when I am roughly a week out from getting to your order reminding you of the required down-payment. I am also willing to bump you further down the line if you still wish to place your order, but want more time to budget for the fee.
If I reach out three times in regards to your project and do not receive a response, after three business days your order will be placed at the very end of the order line or removed.
I paid my down-payment fee when I placed my order, but my circumstances have changed. Is it too late to cancel?
As long as I have not already started your project, I have no problem refunding your down-payment! The down-payment only becomes non-refundable once the project has been started. A reminder will be sent to you before I start your order to confirm that you wish to proceed.
When is the remaining balance for my custom order due?
The remaining balance of your order is due upon confirmed completion and BEFORE it gets shipped out.
I will not ship out a completed order to you until the remaining balance has been paid in full.
I've paid in full, and the item I received is not what I wanted, or I no longer have a use for it. Is there any way I could get a refund?
Custom Orders: While I handle these on a case by case basis, typically the down-payment fee is non-refundable, as previously disclosed, but the remaining amount is refundable. I will send pictures and check in before I collect the final payment and ship out your order to confirm satisfaction. But, if you open the box and your order is not right, I can either fix/replace it or refund your refundable portion of the final price that was agreed upon.
Please don't let my policies discourage you from reaching you with questions though. I understand that life loves to blind-side us all sometimes. Reach out to me anytime and I will be more than happy work with you.
Non-Custom Orders: If you purchase an item that is already made and doesn't require custom work, but are unsatisfied with the product you receive, you are eligible for a full refund. Just reach out to me with your name, order number, and let me know why you wish to return your item.
Do you take payments?
Absolutely!
Custom Orders: If you have questions regarding the down payment, please contact me directly at ghaws@vintagevowsleatherworks.com.
Remaining Balance Terms (After Down-Payment is Received): I will take equal amount payments on the remaining balance while I work on your order. These payments will need to be made on the agreed recurring schedule (monthly, bi-weekly, weekly, etc.) and will need to be the full, agreed-upon recurring payment amount.
Please Note: Completed orders will not be shipped out until your balance has been paid in full! Contact me as soon as possible if you run into any issues with the payments so I can work it out with you.
Non-Custom Orders: My pre-made and non-custom products should all be available for Shop Pay or any other in-app installment plans you choose to use. Please note that I have no control over installment plans you may place with a carrier such as Shop or PayPal. If you have any issues with your payments through a third-party servicer, you will need to contact them directly.
I will also accept payments through my store and place an item listed on my website on hold for you, and reach out with a payment agreement for you to complete and sign.
Only upon full payment completion will I ship out a product.
If your payment becomes two weeks overdue I will cancel the order, refund any payments previously made, and restock the item on the website.
Because I will not ship out an item before I receive the payment in full, I strongly recommend taking advantage of third-party apps like Shop, which allow streamline installment plans, check-outs, and enable me to send you your product while you make payments to the servicer of your choice.
Do you have a physical store front?
No, I do not have a store front available at this time. While I may open up to a retail location later on, my workshop is currently located in my residence and is not set up for client appointments and viewing.
Do you ever do in-person appointments?
On occasion, I will do in-person appointments within the Boise, Idaho area. However, I will not meet at my own residence or a potential client's. I instead meet in-person in public places, such as coffee cafe's. For brides, I am more than happy to meet you if you're looking over potential venues and the like within the Treasure Valley. For my other customers looking for dog collars, basic horse tack, and other projects, I will also travel to boarding barns, local riding arenas, etc.
If you would like to potentially meet with me in person, please contact me directly.
Do you charge a travel fee for in-person appointments?
At this time, if I set up an in-person appointment with you, I usually don't charge if the travel remains in the Boise Area. Please note, if you wish to meet with me further out, such as Mountain Home, Bruno, Melba, etc. there will be a $50.00 USD Travel Fee due at the time of the appointment.
Do you ever travel outside the Boise Area?
Rarely, just because the time it takes for me to travel is time taken out of my workshop, and affects my entire line of work orders. However, in the future I plan to travel to trade shows and western horseman events. Once my vendor status is established at these events, I will post them both here and on my social media accounts. Depending on venue terms and location, I will be open to appointments and walk-in inquiries for custom services. Follow me on my social media to stay in the loop on where I will be!
Why are your premade items cheaper than your starting price for custom orders?
The starting price for custom bouquet wraps is $200 USD because a majority of the time, I start the process designing and drawing a brand new pattern that is unique to what you want. Because of the extra time and usual one time use of the pattern and the cost of leather, the starting cost is there to cover it. The same applies to other custom work as well. If you wish for a quote, please feel free to reach out!
What if I only want to add an initial or date to a bouquet wrap?
I do have some patterns available that have not been made into any premades that can be used as a background on your wrap. The final cost will still depend on the size and quantity of added letters and numbers, but this option has worked out really well for those who only need minimum customization.
I'm having trouble figuring out what my final cost will be. Is there a way to calculate on your website?
I am currently working on adding base designs and sizing with pricing available to better help you select what kind of work you want to commission. Until then, I'm ready to work with you through messaging, texts, scheduled phone calls, and email and am available to answer questions a majority of the day.
