I take great pride in my work and taking care of my customers. If at any point your item has broken throughout its life I will be more than happy to take a look. If it is fixable, I will fix it and send it back to you free of charge. Please note that purchases are only eligible for a refund 14 days after the date of delivery. Items with normal aging, wear and tear, or accidental damage after being purchased are not eligible for a refund.
Do you offer repair work in general?
Due to a limited schedule, I currently only offer repairs for items that I have made. Depending on the project, if I know of anyone who can better assist you I’ll be more than happy to give you their contact information.
The item I received is not what I wanted, or I no longer have a use for it. Can I return or exchange it?
I strive for guaranteed customer satisfaction with all my products. If you purchase an item from my store and it is not what you were expecting, you’re more than welcome to return it or exchange it for something else.
Returns must be made within 14 days of delivery, and items must be unused and in the same condition as they were in when I shipped them out.
For personalized and custom products, please email me at ghaws@vintagevowsleatherworks.com with your order number, full name, and a detailed message. I will promptly respond to make sure you’re taken care of.
Do you have a physical store front?
No, I do not have a store front available at this time. While I may open up to a retail location later on, my workshop is currently located in my residence and is not set up for client appointments and viewing.
Do you ever do in-person appointments?
If you wish to potentially make an in person appointment, please email me at ghaws@vintagevowsleatherworks.com or send me a message on Facebook or Instagram.
What if I only want to add an initial or date to a bouquet wrap?
A majority of my bouquet wraps are designed to be personalized should anyone wish to do so. Therefore, adding an initial, brand, and/or dates to an existing design is available for an additional $50.00 USD. If you wish to personalize your wrap, please make sure to provide your preferred method of contact and info in your order. I will be reaching out to collaborate, go over options, and confirm the design before I begin working on it.
